01Business details

Business name (as customers know it) *Legal business nameTrade *Service area (cities or radius) *AddressWebsiteGoogle Business listing linkBusiness hoursMain contact name and mobile *Email *

02Your phone

Number you want forwarded *Phone carrier *

Where do calls go today when you can't answer?

VoicemailReceptionistNowhere

Mobile number for urgent text alertsCalls that must always reach you directly (for example emergencies)

03Bookings

Calendar you use (Google, Outlook, job software)Services customers can bookTypical job lengthTimes you do not want bookingsQuestions the receptionist should ask every callerAnything it should never promise (prices, same-day, etc.)

04Brand

Brand colours (or "use my website")Logo fileHow should the receptionist greet callers?

Tone

FriendlyFormalShort and direct

05Reviews and customers

Google review link (if you have it)

Past customer list for reactivation (if in scope)

I'll send it overNot now

Who approves messages before go-live

Submit onboarding form